What information Blanc collects from you
Blanc collects only the information required to provide products and services to you. The amount of information provided by you and collected by Blanc depends on the circumstances. Blanc may collect two (2) types of information about you: Personal and Non-Personal.
“Personal Information.” Personal Information means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, or is otherwise defined as personal information under applicable law. Blanc may collect Personal Information when you use the Blanc Properties including, without limitation, setting up account information, filling out surveys, corresponding with Blanc, or otherwise volunteering information about yourself.
“Non-Personal Information.” Non-Personal Information refers to information that does not meet the definition of Personal Information above. Blanc may collect Non-Personal Information through any of the methods discussed above as well as automatically through use of industry standard technologies described further below.
How Blanc collects your information
Registration. Prior to using one or more of the Blanc Properties, Blanc may require you to provide us with certain Personal Information and Non-Personal Information to create an account (“Account”) or to enable features or functionality of the Blanc Properties.
Users. Blanc may gather Personal Information about organizational representatives via various methods (phone, email, online forms, in-person meetings) but only if such Personal Information is submitted voluntarily. Blanc may use such Personal Information for sales, marketing, and support of the Blanc Properties. This Personal Information is never shared with third parties other than Third Party Service Providers utilized by a User in connection with Blanc Services.
User communications. When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve the Blanc Properties.
Information Collected Through Technology. Blanc automatically collects and receives certain information from your computer or mobile device, including the activities you perform on the Blanc Site, the Blanc Software and the Blanc Services, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see below). If you have an Account, we may link this Non-Personal Information to your Account to better understand your needs and the needs of Users in the aggregate, diagnose problems, analyze trends, provide services, improve the features and usability of the Blanc Properties, and better understand and market to our customers and Users.
We use technology to automatically gather information by the following methods:
IP Address. You may visit many areas of the Blanc Site anonymously without the need to become a registered User. Even in such cases, Blanc may collect IP addresses automatically. An IP address is a number that is automatically assigned to your computer whenever you begin services with an Internet services provider. Each time you access the Blanc Site and each time you request one of the pages of the Blanc Site, the server logs your IP address.
Web Beacons. Web beacons are small pieces of data that are embedded in web pages and emails. Blanc may use these technical methods in HTML emails that Blanc sends to Users to determine whether they have opened those emails and/or clicked on links in those emails. The information from use of these technical methods may be collected in a form that is Personal Information.
Tracking Content Usage. If you use the Blanc Services and you post audio visual materials including, without limitation, videos, links, logos, artwork, graphics, pictures, advertisements, sound and other related intellectual property contained in such materials (collectively, “Content”) to your website or to a third party website, Blanc tracks and captures information associated with User accounts and the use of Content by those that access your Content.
How Blanc uses your information
Personal Information. Blanc identifies the purpose for which your Personal Information is collected and will be used or disclosed. If that purpose is not listed below, we will identify any additional purposes for which we will collect your Personal Information, before or at the time of collection, and we will obtain your consent to collect, use or disclose your Personal Information for such additional purpose(s).
By using the Blanc Properties, you will be deemed to consent to our use of your Personal Information for the purposes of:
communicating with you generally;
processing your purchases;
processing and keeping track of transactions and reporting back to you;
protecting against fraud or error;
providing information or services requested by you;
administering and managing the Blanc Properties and our business operations;
personalizing your experience with the Blanc Site, as well as evaluating statistics on Blanc Site activity;
performing statistical analyses of your behavior and characteristics, in order to measure interest in and use of the various sections of the Blanc Site;
communicating with you on other websites;
delivery of content and information to Third Party Services Providers;
complying with legal and governmental requirements; and/or
fulfilling any other purpose that would be reasonably apparent to the average person at the time that we collect it.
Users utilize Blanc Properties to manage and deliver Content to Viewers. As part of this process, Blanc may collect Personal Information from you. Otherwise, we will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your Personal Information. You can change your consent preferences at any time by contacting us at email@example.com.
Blanc extends the rights granted to “data subjects” under the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) to all of its Users. Consequently, you have the right to withdraw your consent to our processing of your Personal Information at any time (if our processing is based on consent) and the right to object to our processing of your Personal Information (if processing is based on legitimate interests).
Non-Personal Information. Blanc may use Non-Personal Information for the following purposes:
System Administration: Blanc may use Non-Personal Information for the purposes of system administration, assisting in diagnosing problems with Blanc servers, monitoring Blanc's system performance and traffic on the Blanc Properties and to gather broad demographic information about Blanc Users.
How to access, change and erase your personal information
Upon request, Blanc will allow Users to update or correct Personal Information previously submitted, but only to the extent such activities will not compromise privacy or security interests. Additionally, upon request, Blanc will delete Personal Information from the database where such information is stored; however, it may be impossible to entirely delete a User’s entry without some residual information being retained due to the manner in which data backups are maintained. Requests to delete Personal Information may be submitted to firstname.lastname@example.org.
Users also have the right to receive their Personal Information from us in a structured, commonly used and machine-readable format, and the right to transmit their Personal Information to another controller without hindrance from us (data portability).
Blanc may use your Personal Information to send you emails periodically listing promotions or events relating to the Blanc Properties. You have the choice to opt-out of receiving such promotional emails by sending an email to email@example.com/or following the instructions in such correspondence. Once Blanc's has processed your opt-out request, Blanc will not send you promotional emails unless you opt back in to receiving such communications.
Disclosure of information to third parties
Except as described below, we do not sell, transfer or otherwise disclose, sell, trade, or otherwise transfer your Personal Information to outside parties. This statement does not include trusted third party service providers who assist us in administering and providing the Blanc Properties or provide services to us. Examples include storing and managed Content, analyzing data, providing marketing assistance, integrations of Third Party Services such as CRM and MAP services, processing credit card payments, and providing customer service. These third party service providers will have access to Personal Information needed to perform their functions, but may not use it for other purposes, and they are subject to appropriate agreements with Blanc and/or its Users to secure and protect the confidentiality of your Personal Information.
We may use service providers located outside of the United States, and, if applicable, your Personal Information may be processed and stored in other countries and therefore may be subject to disclosure under the laws of those countries. You explicitly consent and agree to such transfer, storing and/or processing of your Personal Information outside of the United States or other country in which you are located.
We may share Payment Information with third parties for purposes of fraud prevention or to process payment transactions.
We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect our or others’ rights, property or for safety. We may also provide non-Personal Information to other parties for marketing, advertising or other uses.
Information, including Personal Information, which we collect from Users and Viewers, is considered to be a business asset. As a result, in the unlikely event that we go out of business, enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your Personal Information may be disclosed or transferred to the third-party acquirer in connection with the transaction.
We may also share information related to your account with your employer or organization if you have an individual Blanc account and your account email domain is owned or managed by your employer or organization. You consent to disclosure of your information for the above purposes.
Safeguarding your personal information
Blanc takes appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of Personal Information. These include, but are not limited to, internal reviews of: (a) Blanc's data collection; (b) storage and processing practices; (c) electronic security measures; and (d) physical security measures to guard against unauthorized access to systems where Blanc stores Personal Information.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your Personal Information, we cannot ensure or warrant the security of any information you provide to us.
All Blanc employees, contractors and agents who access Personal Information are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution or unauthorized use or disclosure of Personal Information.
Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.
Retention of information
Children and students
Blanc takes the privacy of children and students extremely seriously. Personal information we collect through the Blanc Services may be subject to the Children’s Online Privacy Protection Act (“COPPA”) and/or the Family Educational Rights and Privacy Act (“FERPA”).
COPPA Compliance. COPPA requires that operators of websites and online services that collect the personal information of children under 13 years of age (i) inform parents and legal guardians about their practices for collecting, using and disclosing such personal information and (ii) obtain verifiable consent from parents and legal guardians for doing so. We only collect personal information through the Blanc Services from a child under 13 if that student’s school, school district or teacher has agreed to obtain parental consent for that child to use the Blanc Services and disclose personal information to us for purposes of providing the Blanc Services, or we have directly obtained such parental consent.
FERPA Compliance. FERPA protects personally identifiable information contained in students’ education records from unauthorized disclosure. Consistent with FERPA, we will only use education records, as defined under FERPA, for the purpose of providing agreed services to a school, school district or teacher. We will never share or sell FERPA-protected information, or use it for any other purposes, except as otherwise directed or permitted by the school, school district or teacher. If a parent or eligible student requests access to education records that are hosted on our servers, we will help facilitate such access.
European Economic Area Residents
If you are in the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data.
Legal Basis for Processing
If you are in the EEA, when we process your personal data we will only do so in the following situations:
We need to use information about you to perform our responsibilities under our contract with you such as to process your transcriptions and provide the Services you have requested;
We have a legitimate interest in processing information about you. For example, we may process information about you to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Sites and Services;
We need to process information about you to comply with our legal obligations;
We may process information about you with your consent, which you may revoke at any time.
Data Subject Requests
If you are in the EEA, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may contact us as at firstname.lastname@example.org
California law grants additional privacy rights to California residents. In particular, the California Consumer Privacy Act (CCPA) requires businesses to disclose, for the past 12 months, (i) the categories of personal information collected, (ii) the sources of the collected personal information, (iii) the purposes for which the collected personal information is used, (iv) the categories of personal information disclosed for a business purpose, and (v) the categories of any personal information sold. Blanc provides these disclosures in the following table. Blanc has not sold personal information in the past 12 months.
Sources of Collection: Website visits and registration for Blanc Services
Purposes of Collection: To allow use of Blanc Services and to enable Blanc to communicate with you
Disclosures for a Business Purpose: To Blanc service providers for the purpose of providing Blanc Services to you
Category: Personal information categories listed in the California Customer Records statute
Sources of Collection: Registration for Blanc Services
Purposes of Collection: Credit card information to permit payment for Blanc Services
Disclosures for a Business Purpose: To Blanc service providers to facilitate payment transactions
Category: Internet or other similar network activity
Sources of Collection: Your browsing and search history on the Blanc Site
Purposes of Collection: To improve the visitor experience on the Blanc Site, diagnose server problems and administer the Blanc Site
Disclosures for a Business Purpose: To marketing specialist companies for the purpose of enhancing the Blanc Site and improving the effectiveness of our advertising
California residents also have the rights described below. We will not discriminate against any California resident who exercises these rights.
Right to access/know. You may request from us a list of (i) the personal information that we have collected about you, and (ii) the categories of third parties to whom we have disclosed your personal information. You have the right to up to two (2) access requests each twelve (12) months.
Right to delete your personal information. You may request, at any time, that we delete your personal information.
You may contact us to exercise these rights at email@example.com. To ensure the privacy and protection of individuals, we are required to verify your identity or otherwise authenticate your request(s). Please note that, under the CCPA, we are not required to grant a request to access/know or a request to delete with respect to personal information obtained from you in your role as an employee, owner, director, officer or contractor of a company and within the context of Blanc providing the Blanc Services to such company.
Third Party Websites and Services
The Blanc Properties may contain links to third party websites or services, including Third Party Services, (collectively, “Third Party Sources”) who may collect Personal Information and Non-Personal Information directly from you. Links to Third Party Sources are intended for convenience only. Third Party Sources are wholly independent from Blanc. Third Party Source may have separate privacy policies and data collection practices, independent of Blanc. Blanc: (a) has no responsibility or liability for these independent policies or actions; (b) is not responsible for the privacy practices or the content of such websites; and (c) does not make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them.
How to contact us
Email us: firstname.lastname@example.org
If you are a resident of the European Union, and you believe that our processing of your Personal Information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country Current list of National Data Protection Authorities and members of the European Data Protection Board found here.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
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